If you have a business in 2020, it’s more crucial than ever to make sure that you have a cost-effective means of communication to keep in contact with your customers. Your clients expect top-rate service and want you to make sure that you can keep them happy. That’s why it’s time for you to invest in one of these communication services to make sure your customers know about your products and how your business runs. Read on to learn more!

Chat Bots

If you have an e-commerce website then you may want to consider installing a chatbot on your homepage. Chat bots do not cost a lot to install and can be customised to suit the theme of your website. The best things about them is that they can be programmed to answer specific questions of your customers, meaning that it can be a 24/7 communication device, or it can be used to hook up any clients in need of help to the appropriate members of staff. This can also encourage international customers to potentially get in contact.

Unified Communications

Are you sick of paying for both your Wi-Fi and your phone services, there is a way to get a cheaper deal! Unified Communications by Gamma can bring all of these communication systems together as one system. This will make all of your business talks far more efficient. After all, you will be able to use both mobile and computer-based interfaces to speak to both business partners and customers. This should help you save money and keep in contact with any members of your company.

Slack

If you are looking for a professional social media channel for you to speak to your employees, Slack is the perfect thing for you. It can be used to replace emails between workers and can make group chats that will help you keep in contact about specific projects. You can organise your conversations, pin important files or topics to your dashboard and even communicate through voice chat. Better yet, you can even download this app and continue speaking to your work mates anywhere. That means if you need to work from home or are travelling on a business trip, as long as you have Wi-Fi then you can still keep in contact.

Monday

Effective communication doesn’t need to always be through social programmes. In fact, one of the biggest challenges facing most businesses is keeping employees informed of what their colleagues are working on. It can be difficult to keep work-mates up to speed with what you’re doing. Monday can give you the opportunity to share your timetable and keep people updated about specific projects. Share task-boards and work together to make sure that you make the most out of your time. Being efficient with your work hours on Monday can help you save money and pump out different projects at a faster rate. This software will keep you informed on which projects need your attention and which are under control. It is the perfect thing to have if there is a fast-approaching deadline.